Environment assessment
Every device, system, licence, backup and risk is recorded so we know exactly what we are looking after.
You receive: Asset & risk register
Service 10
Digital and Technology Management Services
Keep technology available, secure, documented and aligned with the business.
Extrion Payment Options
Pay by bank transfer or mobile money. Hover or tap a method to see its details and copy them in one click.
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PBZ Bank- Bank
- PBZ Bank
- Account name
- Extrion Tech
- Account number
- 045 195 9000
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Mixx by Yas- Number
- +255 674 020 223
- Name
- Habiil Jamal Salim
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Lipa Namba- Lipa Namba
- 16172192
- Name
- EXTRION TECH
Overview
Technology Management
We provide ongoing technical management so technology remains available, secure, documented and aligned with business needs.
The problem
Systems that nobody owns slowly drift: updates are skipped, documentation goes missing and small issues become outages.
What we deliver
Service components
On-demand support, scheduled maintenance, retainer support and managed IT under a service-level agreement.
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Managed IT services
We look after your technology day to day so your team can focus on its work.
- Proactive care
- Agreed service levels
- Monthly review
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Technology operations support
Hands-on support for the systems, devices and services that keep operations running.
- On-site & remote
- Issue tracking
- Escalation
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System administration
Servers, user accounts, permissions and updates administered properly.
- User accounts
- Patching
- Permissions
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Network and security maintenance
Regular checks, updates and reviews that keep your network and security sound.
- Firmware updates
- Rule reviews
- Health checks
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Vendor and technology coordination
We deal with suppliers, ISPs and vendors on your behalf.
- Supplier liaison
- Licences
- Renewals
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Asset and infrastructure management
An up-to-date register of devices, licences and warranties.
- Asset register
- Warranties
- Lifecycle
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Technical documentation
Network diagrams, configurations and procedures written down and kept current.
- Diagrams
- Configurations
- Procedures
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Help desk and support
A single place for staff to report problems and get help quickly.
- Ticketing
- Remote help
- Follow-up
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Maintenance planning
Scheduled maintenance and replacements planned ahead to avoid surprises.
- Schedules
- Replacement plans
- Budgeting
Managed Services Toolkit
Monitored, documented and supported every day.
The monitoring, remote support, service desk and automation tools we use to look after your technology.
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Monitoring & Alerts
Zabbix
Zabbix monitors servers, network devices and services, alerting your team before small problems become outages.
Key capabilities
- Network and server monitoring
- Alerts by email and SMS
- Dashboards and maps
Typical business applications
- Network operations centres
Supported platforms
Linux
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Monitoring & Alerts
Grafana
Grafana turns metrics and logs from many sources into live dashboards and alerts.
Key capabilities
- Live dashboards
- Alerting
- Many data sources
Typical business applications
- Infrastructure dashboards
- Business KPIs
Supported platforms
Linux Windows Cloud
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Monitoring & Alerts
Prometheus
Prometheus collects time-series metrics from servers and applications and raises alerts on thresholds.
Key capabilities
- Time-series metrics
- Powerful queries
- Alert rules
Typical business applications
- Monitoring containers and apps
Supported platforms
Linux Cloud
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Monitoring & Alerts
Uptime Kuma
Uptime Kuma checks websites and services every minute and notifies you when something goes down.
Key capabilities
- HTTP, ping and port checks
- Status pages
- Many notification channels
Typical business applications
- Website and API uptime monitoring
Supported platforms
Linux Windows
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Remote Support
RustDesk
RustDesk provides remote desktop support through a server you control.
Key capabilities
- Self-hosted relay
- Encrypted sessions
- Cross-platform
Typical business applications
- Remote help desk
Supported platforms
Windows macOS Linux Android iOS
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Remote Support
AnyDesk
AnyDesk connects technicians to users' computers quickly for support.
Key capabilities
- Low latency
- File transfer
- Unattended access
Typical business applications
- Remote support
Supported platforms
Windows macOS Linux Android iOS
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Remote Support
TeamViewer
TeamViewer provides remote control, support sessions and device management.
Key capabilities
- Remote control
- Session logs
- Device groups
Typical business applications
- Remote support
Supported platforms
Windows macOS Linux Android iOS
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Service Desk & Assets
GLPI
GLPI manages IT assets, licences and help-desk tickets in one self-hosted system.
Key capabilities
- Asset inventory
- Ticketing
- Licence tracking
Typical business applications
- Asset registers
- Internal help desk
Supported platforms
Linux Web
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Service Desk & Assets
Zendesk
Zendesk tracks support tickets from email, chat and phone with service levels.
Key capabilities
- Ticketing
- SLAs
- Knowledge base
Typical business applications
- Help desks
Supported platforms
Cloud Web
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Service Desk & Assets
Jira
Jira plans and tracks projects, tasks and service requests with boards and reports.
Key capabilities
- Boards and sprints
- Service desk
- Reports
Typical business applications
- Implementation projects
- IT requests
Supported platforms
Cloud Web
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Devices & Identity
Microsoft Intune
Intune enrols and manages company devices, applying updates, apps and security policies remotely.
Key capabilities
- Device enrolment
- Policy and updates
- App deployment
Typical business applications
- Laptop and phone fleets
Supported platforms
Cloud Windows macOS Android iOS
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Devices & Identity
Active Directory
Active Directory manages every user, computer and permission in a Windows network from one place, with Group Policy for settings.
Key capabilities
- Single sign-on for staff
- Group Policy
- Central permissions
Typical business applications
- Office networks
- Schools and hospitals
Supported platforms
Windows
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Devices & Identity
Microsoft 365
Microsoft 365 provides email, Office apps, Teams, OneDrive and SharePoint with central administration.
Key capabilities
- Exchange email
- Teams and SharePoint
- Central admin
Typical business applications
- Office productivity
- Collaboration
Supported platforms
Cloud Windows macOS Android iOS
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Devices & Identity
Google Workspace
Google Workspace provides business email, shared drives, documents and video meetings.
Key capabilities
- Gmail
- Shared drives
- Admin console
Typical business applications
- Office productivity
- Collaboration
Supported platforms
Cloud Web Android iOS
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Automation & Scripting
Ansible
Ansible configures many servers the same way from simple playbooks over SSH, with no agent to install.
Key capabilities
- Agentless over SSH
- Repeatable configuration
- Readable YAML playbooks
Typical business applications
- Server set-up and patching
- Consistent environments
Supported platforms
Linux Windows
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Automation & Scripting
PowerShell
PowerShell automates Windows Server, Active Directory and Microsoft 365 administration.
Key capabilities
- Active Directory automation
- Microsoft 365 management
- Cross-platform shell
Typical business applications
- User onboarding
- Windows maintenance
Supported platforms
Windows Linux macOS
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Automation & Scripting
Bash
Bash scripts automate routine Linux tasks such as backups, log rotation and deployments.
Key capabilities
- Available on every Linux server
- Scheduled tasks with cron
- Glue between tools
Typical business applications
- Backups and maintenance jobs
Supported platforms
Linux macOS
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Documentation
BookStack
BookStack organises documentation into shelves, books and pages that are easy to search.
Key capabilities
- Structured docs
- Search
- Self-hosted
Typical business applications
- Runbooks
- Network documentation
Supported platforms
Linux Web
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Documentation
Confluence
Confluence holds strategies, requirements, runbooks and meeting notes in one searchable wiki.
Key capabilities
- Structured pages
- Templates
- Permissions
Typical business applications
- Roadmaps
- Technical documentation
Supported platforms
Cloud Web
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Documentation
GitBook
GitBook publishes user guides and technical documentation as searchable sites.
Key capabilities
- Clean docs sites
- Versioning
- Search
Typical business applications
- User manuals
- Handover guides
Supported platforms
Cloud Web
No technology matches your search. Try another name or category.
How We Run IT
Combinations behind dependable support
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Zabbix + Grafana + Telegram Bots
Proactive monitoring
Faults detected and sent to engineers before users notice.
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GLPI + RustDesk
Help desk with remote support
Tickets, assets and secure self-hosted remote sessions.
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Microsoft Intune + Microsoft 365
Managed laptops and phones
Devices enrolled, updated and protected centrally.
Specialist services
Specialist services within this area
From onboarding to always-on
How we manage your technology
We take ownership of your technology so your team can focus on its work, with clear service levels and regular reporting.
- 06Clear stages
- 6Deliverables you keep
- Your sign-off at every stage
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Step 01 1 week -
Step 02 2–3 days Support model & SLA
Response times, priorities, escalation and costs are agreed in a service level that fits your operation.
You receive: Signed SLA
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Step 03 1 week Onboarding & documentation
Monitoring agents, admin access, documentation and a single support channel are set up.
You receive: Runbook & helpdesk access
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Step 04 Ongoing Monitoring
Servers, networks, backups and security are watched around the clock, with problems fixed before users notice.
You receive: 24/7 monitoring alerts
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Step 05 Monthly Scheduled maintenance
Patching, updates, backup tests and preventive visits follow an agreed calendar.
You receive: Maintenance calendar
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Step 06 Quarterly Reporting & review
Regular reports and review meetings cover tickets, risks, budgets and the technology roadmap.
You receive: Service report & roadmap
Business outcomes
What changes for you
- Higher system availability.
- Predictable maintenance.
- Up-to-date documentation.
- One accountable technology partner.
- Fewer avoidable outages.
Technologies & capabilities
IT Support / Maintenance
Help desk
Asset management
Deliverables
- Design and documentation
- Implementation, testing and handover
- User and administrator training
- Support and maintenance options
FAQ
Common questions
Do you provide ongoing support?
Yes. Support can be structured as on-demand assistance, scheduled maintenance or a managed support arrangement.
Talk to us about technology management
Your technology should make work easier, not create more work. Tell us what you are trying to solve, and we will help you map the right solution.
