Service 12

Backup & Disaster Recovery

Keep working when hardware fails, ransomware strikes or a site goes offline.

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Overview

Backup & Recovery

We protect the data and systems your organisation depends on with automated, encrypted backups and a tested plan to recover them. Our work covers backup strategy, on-site and cloud backup, server and database backup, Microsoft 365 and email backup, ransomware-resistant (immutable and offline) copies, disaster recovery planning, failover, recovery testing and monitoring.

The problem

Backups that nobody checks, copies kept on the same server they protect, and no written plan for the day a disk dies, a laptop is stolen or ransomware locks every file. Most organisations only discover their backup does not work when they need it.

Part of our Digital and Technology Management Services service.

Backup & Disaster Recovery

What we deliver

Service components

Backup strategy, automated on-site and cloud backups, email and Microsoft 365 backup, ransomware-resistant copies, disaster recovery plans, failover setup, recovery testing and monitoring.

  1. Backup and recovery strategy (RPO and RTO)

    How much data you can afford to lose and how fast you must recover, agreed up front.

    • RPO & RTO
    • Priorities
    • Retention
  2. Automated server, PC and database backup

    Scheduled backups that run on their own and report when something fails.

    • Scheduled
    • Databases
    • Endpoints
  3. Cloud and off-site backup

    Copies kept away from your premises so a fire or theft does not take your data.

    • Off-site copies
    • Encrypted
    • Versioned
  4. Microsoft 365, Google Workspace and email backup

    Mailboxes, drives and shared files backed up beyond the provider's own retention.

    • Mailboxes
    • Drives
    • Restore items
  5. Encrypted, immutable and offline copies against ransomware

    Copies that cannot be changed or deleted by ransomware, kept offline or locked.

    • Immutable
    • Offline copy
    • Encrypted
  6. Disaster recovery planning and runbooks

    Step-by-step runbooks so your team knows exactly what to do in an outage.

    • Runbooks
    • Roles
    • Contacts
  7. Failover and business continuity

    Standby systems and plans that keep critical services running.

    • Standby systems
    • Continuity plan
    • Priorities
  8. Scheduled recovery testing

    Regular test restores that prove your backups actually work.

    • Test restores
    • Timed drills
    • Results log
  9. Backup monitoring and reporting

    Daily monitoring and clear reports on what was backed up and what needs attention.

    • Daily checks
    • Alerts
    • Monthly report

Backup & Recovery Technologies

Copies you can trust, restores you have tested.

The backup software, storage, cloud targets and monitoring we use to protect data and recover quickly.

21 technologies

How We Protect Data

Combinations for the 3-2-1 rule

  1. Veeam + Synology DSM + Wasabi

    Server backup, local and off-site

    Fast local restores from a NAS plus immutable off-site copies.

  2. Proxmox Backup Server + Backblaze B2

    Virtual machines, verified

    Deduplicated VM backups with verification jobs and an off-site copy.

  3. Restic + Amazon S3

    Encrypted cloud archive

    Encrypted, versioned backups with object lock against ransomware.

From risk to recovery

How we make your data recoverable

A backup is only as good as the restore. We design around how quickly you need each system back, then prove it with real tests.

  • 06Clear stages
  • 6Deliverables you keep
  • Your sign-off at every stage
  1. Step 01 1–3 days

    Data & risk assessment

    We list your systems, data and where it lives, and identify what would stop the business if it were lost.

    You receive: Data inventory & risk summary

  2. Step 02 1–2 days

    Recovery objectives

    Together we agree how much data you can afford to lose (RPO) and how fast each system must be back (RTO).

    You receive: Agreed RPO & RTO

  3. Step 03 2–4 days

    Backup design

    Local, off-site and cloud copies are planned on the 3-2-1 rule, with encryption, retention and ransomware-resistant copies.

    You receive: Backup & DR design

  4. Step 04 Project-based

    Implementation

    Backup software, storage and cloud targets are installed and configured, and the first full backups are completed and verified.

    You receive: Running, verified backups

  5. Step 05 1–2 days

    Recovery testing

    We restore files, databases and whole servers to prove the plan works, then write the step-by-step recovery runbook.

    You receive: Test report & DR runbook

  6. Step 06 Ongoing

    Monitoring & review

    Every job is monitored, failures are fixed quickly and the plan is reviewed as your systems change.

    You receive: Backup reports & reviews

Business outcomes

What changes for you

  • Data that can be restored, not just copied.
  • Agreed recovery times for critical systems.
  • Protection against ransomware and hardware failure.
  • A tested plan everyone knows how to follow.
  • Less downtime when something goes wrong.

Technologies & capabilities

Server & Database Backup Cloud / Off-site Backup Microsoft 365 & Email Backup Disaster Recovery / Failover

Deliverables

  • Design and documentation
  • Implementation, testing and handover
  • User and administrator training
  • Support and maintenance options

FAQ

Common questions

Where are our backups stored?

Usually in at least two places: a local copy for fast restores and an encrypted off-site or cloud copy, following the 3-2-1 rule. The design depends on your data, budget and recovery targets.

Will backups protect us from ransomware?

Backups that are immutable or kept offline cannot be encrypted by ransomware, so clean data can be restored. We combine them with security measures that reduce the chance of an attack in the first place.

How do we know the backups work?

We run scheduled test restores and send reports, so recovery is proven before you need it.

Talk to us about backup & recovery

Your technology should make work easier, not create more work. Tell us what you are trying to solve, and we will help you map the right solution.

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